胡兵发博引行业讨论网友力挺其做酒店航旅专业测评
时间:2017-12-14 13:52:24阅读:86137次来源:星辰影院 胡兵发博引行业讨论网友力挺其做酒店航旅专业测评
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胡兵
近日,胡兵就杭州某酒店入住体验的问题,发微博表示该品牌服务意识需提高,同时呼吁酒店业应视自身为城市文化输出的窗口,为住客提供贴心服务和周到关怀。微博长文发出后,引发了行业及大众的积极思考和讨论,还有网友表示这是一篇“很值得分享的体验报告”,并强烈建议胡兵为更多酒店航旅做专业测评。
胡兵发博分享酒店住宿体验 深刻建议引发行业讨论
基于工作性质的原因,胡兵每年有近三百天奔波于世界各地,在他看来,酒店是能让他第一时间感受到当地风土人情的窗口,同时,在工作疲乏和身处异地时,贴心的服务往往能让他感觉到家的温暖。在此过程中,胡兵也深感服务行业近年来在不断蓬勃发展。然而,由于最近入住杭州某酒店时一个不愉快的体验,让他发现这一行业仍然存在不足,还有改进的空间,因此,他写下长微博发表自己的看法。
微博长文中,胡兵以一位住客的身份,诚恳指出酒店工作中的问题,还发起服务业“应该秉持什么样的专业精神和服务态度工作”的深度思考,在他看来,在基础硬件设施完善的同时,服务意识也要提升,应贯彻“宾至如归”和“以人为本”的服务理念,“不遗余力地向世界展现和传播什么是优雅和修养”。微博发出后,不少酒店、航旅领域的平台及自媒体跟进了此事,并就胡兵的建议展开讨论,认为其做法有利于服务业的发展。酒店方也已对此事作出回应,不仅向胡兵表达了歉意,还表示会认真采纳他的建议,积极做出改进,同时欢迎他17号再次入住时能“验收”整改成果。
为群众发声具有积极意义 网友呼吁胡兵做酒店航旅专业测评
公众人物为群众发声一直是焦点新闻,但像胡兵这样理性、耐心、认真提建议的却非常少。网友认为他的这一举动具有积极意义:“胡兵引导了行业和大众去思考,这才是一个公众人物的表率作用”,“工匠精神即是用心做好本质的东西,感谢胡兵进行行业监督”。也有人从中读出了更深层次的含义,认为服务业的专业精神和工作态度可以折射到各个行业中,提醒每个人在各自的本职工作中,都需要时刻审视才能保持进步。
据悉,刚从电视剧《壮志高飞》中杀青的胡兵,下月初又将化身“空中飞人”,第六次以“伦敦时装周首位全球代言人”的身份玩转伦敦时装周,继续体验全世界各大酒店及航空公司的服务,有网友强烈建议:“兵哥可以出一套关于酒店航旅的测评体系,把更多的亲身经验分享给大家,这个工作只有兵哥能胜任”。
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